How to make the most of therapy via telehealth

During the COVID-19 pandemic, many of us have found ourselves doing our jobs very differently (if we are lucky enough to be able to work in these uncertain times). Once upon a time I never would have foreseen myself doing ‘telehealth’- that is, delivering health services remotely via digital and telecommunication means- as a child psychologist. As it turns out, we are more adaptable than we think, and necessity has led to us all developing new skill sets. 

Part of the changing landscape is the mainstream use of telehealth appointments. Such a change can provoke some reticence, which is only natural, but I would encourage families to give it a go. For some of the families we work with its success has been a pleasant surprise, and some children even prefer telehealth to face-to-face appointments. It is also good to be able to keep some sense of ‘normality’ and routine going during such a disrupted period, as well as giving children additional support at a challenging time. 

We can work on most things via telehealth that we would do in a face-to-face appointment (aside from some assessments which are only able to be conducted face-to-face). Many parents of young children have found it helpful to utilise these restrictions as an opportunity for some parent support sessions also. 

Based on experience, here are our top three suggestions to maximise your telehealth experience: 

  1. Find a quiet, contained space for your therapy session with minimal distractions (e.g. siblings, food, TV). For younger children, we request that parents remain on hand to assist as required; for older children, consider where is best in terms of privacy. If you are unsure, consider what your usual face-to-face format is (i.e. whether you attend the session with your child or wait in the waiting room). 
  2. You may be emailed prior to the session requesting that certain materials be available, such as paper and pencils- if you can have these handy it would be greatly appreciated. 
  3. Explain to your child how it might be a little bit different speaking to someone over the computer and answer any questions they may have. There are some positives too- they can show their psychologist some of their favourite things or their pets! 

Olivia Smith is an endorsed Educational and Developmental Psychologist and is a strong believer in the importance of working collaboratively with families and other professionals to ensure a holistic approach to child wellbeing. She is passionate about advocating for and working with children presenting with anxiety and/or neurodiversity (e.g. ASD, ADHD and specific learning disorders) and their families. Olivia strives to make therapy sessions engaging, effective and applicable to everyday life, and views the relationship between child and therapist as key to success. She is also a certified SOS-feeding therapist. 

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